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Doctor appointments over WhatsApp at any hour, with no hold music.
- Designed for
- Network of medical offices
- Year
- 2026
- What’s included
- AI agent · WhatsApp · Automation
Concept project developed by Aura. Not client work.
Concept · Lab project
01Starting point
Booking a doctor’s appointment still means calling during office hours and waiting. On the other side, the front desk is overwhelmed and many slots are lost because no one says they won’t make it.
02The idea
A WhatsApp assistant connected to the offices’ real calendar: it books and reschedules appointments and sends reminders with a button to confirm or free up the slot. When the question is medical or sensitive, it hands the chat to a person.
03How we’d measure it
Missed appointments per month, response time, calls no longer reaching the front desk and appointments booked after hours.
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